2011 Kizashi - Kenwood / Garmin DNX6020 Update
Posted: Tue Jan 06, 2015 8:50 pm
I have a 2011 Kizashi with the Kenwood Rockford Fosgate / Garmin unit.
I have not updated my maps ever, and am preparing to do so. If anyone knows a way to update the maps for free or get lifetime updates from Garmin for the $95.00 they charge per year I'd be all ears... otherwise I plan to purchase the current map update and update my unit, but that is neither here nor there as far as my problem / question goes.
I'm hoping to hear from others who have gone through this process successfully themselves.
My understanding of the process from Kenwood / Garmin is as follows:
1. Update your Kenwood Firmware (2011 Kizashi model is the DNX6020EX, and current firmware version is 1.4 available here: http://www.kenwood.com/cs/ce/mm/firmwar ... c/eng.html).
2. Update your Garmin software (current version is 2.52 available here: https://www8.garmin.com/support/downloa ... 3#Instruct).
3. Update the Garmin maps via the microSD card they send out after purchasing.
Everything above appears to be fairly straightforward and simple, with one exception. According to the instructions to update the Kenwood firmware in step one above (link to PDF instructions: http://www.kenwood.com/cs/ce/mm/firmwar ... rup_en.pdf) and following the steps to check your current firmware version... my unit currently says it is running firmware version 2.2.0.
I found this via google: http://www.kenwoodforums.com/viewtopic.php?f=5&t=2518
from which I'm deducing that Suzuki may have their own version of the firmware, and there may be a 2.4.0 or 2.5.0 available that is Suzuki specific. If I had to guess, the only difference between the Suzuki factory versions and the Kenwood versions is Suzuki logos, etc... embedded in the boot / startup screens and what not, but with firmware upgrades I don't want to just guess and brick the unit.
Has anyone else used the 1.4 version and gone through this process successfully? Or do I need to get a different firmware version that is Suzuki specific?
I called Kenwood support and they were less than helpful. The tech I spoke to didn't know what he was talking about. First he told me 1.4 is the correct one, then told me that if I'm a 2.2.0 then using 1.4 is downgrading and that won't work. Then he told me that 2.2.0 is the Garmin version and I need to update to 2.52. Needless to say I asked him to escalate so I could get a clear answer, and am now waiting for a call back to get clarification.
I've attached a photo of my software / firmware screen for reference in the case that I'm looking at the wrong info on the unit or something.
Surely someone else here has run into this problem and knows the answer. Thanks in advance for any info or tips to get this done successfully.
I have not updated my maps ever, and am preparing to do so. If anyone knows a way to update the maps for free or get lifetime updates from Garmin for the $95.00 they charge per year I'd be all ears... otherwise I plan to purchase the current map update and update my unit, but that is neither here nor there as far as my problem / question goes.
I'm hoping to hear from others who have gone through this process successfully themselves.
My understanding of the process from Kenwood / Garmin is as follows:
1. Update your Kenwood Firmware (2011 Kizashi model is the DNX6020EX, and current firmware version is 1.4 available here: http://www.kenwood.com/cs/ce/mm/firmwar ... c/eng.html).
2. Update your Garmin software (current version is 2.52 available here: https://www8.garmin.com/support/downloa ... 3#Instruct).
3. Update the Garmin maps via the microSD card they send out after purchasing.
Everything above appears to be fairly straightforward and simple, with one exception. According to the instructions to update the Kenwood firmware in step one above (link to PDF instructions: http://www.kenwood.com/cs/ce/mm/firmwar ... rup_en.pdf) and following the steps to check your current firmware version... my unit currently says it is running firmware version 2.2.0.
I found this via google: http://www.kenwoodforums.com/viewtopic.php?f=5&t=2518
from which I'm deducing that Suzuki may have their own version of the firmware, and there may be a 2.4.0 or 2.5.0 available that is Suzuki specific. If I had to guess, the only difference between the Suzuki factory versions and the Kenwood versions is Suzuki logos, etc... embedded in the boot / startup screens and what not, but with firmware upgrades I don't want to just guess and brick the unit.
Has anyone else used the 1.4 version and gone through this process successfully? Or do I need to get a different firmware version that is Suzuki specific?
I called Kenwood support and they were less than helpful. The tech I spoke to didn't know what he was talking about. First he told me 1.4 is the correct one, then told me that if I'm a 2.2.0 then using 1.4 is downgrading and that won't work. Then he told me that 2.2.0 is the Garmin version and I need to update to 2.52. Needless to say I asked him to escalate so I could get a clear answer, and am now waiting for a call back to get clarification.
I've attached a photo of my software / firmware screen for reference in the case that I'm looking at the wrong info on the unit or something.
Surely someone else here has run into this problem and knows the answer. Thanks in advance for any info or tips to get this done successfully.