JD Powers and Assoc Survey

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nytq
Posts: 397
Joined: Wed Mar 09, 2011 9:47 pm
Location: Milford, PA

So I was just asked to participate in a survey on the Kizzy that is supposedly for JD Powers and Assoc. Curious how many other on this site are being asked to participate? All in all I would rate the survey with a solid A taking all into consideration and what my experience has been. I'm sure if some on this site with the bad experiences get the survey they will Kill the car LOL.
2011 SE AWD PLATINUM SILVER W/RRM INTAKE AND CUSTOM CAT BACK
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Moto
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Joined: Sun Aug 23, 2009 7:08 pm
Location: North Dakota
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how where you asked?
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nytq
Posts: 397
Joined: Wed Mar 09, 2011 9:47 pm
Location: Milford, PA

By email and then by mail.
2011 SE AWD PLATINUM SILVER W/RRM INTAKE AND CUSTOM CAT BACK
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Eric998765
Posts: 39
Joined: Wed Apr 13, 2011 8:34 pm

I got mine in the (snail) mail last week, which was about 2-3 weeks after purchase. I do plan on filing it out but haven't yet.
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Ronzuki
Posts: 2382
Joined: Wed Nov 17, 2010 5:33 pm
Location: Lancaster County, PA

I received one in the mail shortly after I purchased back in the fall. Very lengthy, I completed it on-line.
Ron

2010 Kizashi GTS, CVT, iAWD (3/10 build date)
2011 SX4 Premium Hatch, CVT, iAWD (12/10 build date)
2018 Mazda CX-5 iAWD Touring
2014 Wrangler JKUW (GONE, traded :D :D )
1991 Samurai, 5-Speed, EFI, Soft-Top ( :| sold)
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AlexRuiz
Posts: 195
Joined: Mon Nov 22, 2010 4:49 pm
Location: Detroit metro, MI

There are at least 2 JD power surveys that we might receive, one for sales satisfaction and one for the car itself (initial quality study)

I got the sales satisfaction survey shortly after I bought the car, and honestly I couldn't give the sales team anything less than a straight perfect 10. Thanks Don, Amber and the rest of the team at Wright Suzuki in Wexford, PA!

I got recently an email from Suzuki about receiving the initial quality study through snail mail, which is to rate my experience with the NEW car. I am anxious getting about this one :D
2010 Suzuki Kizashi S MT
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JDReichert
Posts: 86
Joined: Tue Jun 01, 2010 2:08 am

We were part of their initial survey in March 2010 after we purchased our SLS. We received the survey in the USPS. Seemed to be a very comprehensive document.

Jerry 2010 SLS, 1977 Mercedes-Benz 280SL, 1983 BMW 633CSi
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BC30
Posts: 24
Joined: Sun Mar 27, 2011 2:31 am
Location: Orange County, New York

I wish they would put out a survey about the service departments. The one at Milford Suzuki would have less than favorable marks. I think my salesman and the sales staff did well, service......... :?
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Ronzuki
Posts: 2382
Joined: Wed Nov 17, 2010 5:33 pm
Location: Lancaster County, PA

I wanted to say that I mis-spoke earlier...my original, lengthy, survey was from Maritz Research and not JD Powers. The JD Powers one was a service only survey regarding the belt tensioner replacement. I've just recieved a second, shorter, survey from Maritz Research with many of the same type questions as the original...why, I don't know....maybe a 'down the road' follow up to the original??
Ron

2010 Kizashi GTS, CVT, iAWD (3/10 build date)
2011 SX4 Premium Hatch, CVT, iAWD (12/10 build date)
2018 Mazda CX-5 iAWD Touring
2014 Wrangler JKUW (GONE, traded :D :D )
1991 Samurai, 5-Speed, EFI, Soft-Top ( :| sold)
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RjKizashi
Posts: 92
Joined: Tue Dec 28, 2010 4:49 am
Location: Arizona USA

Filled out the same long questionnaire a month or so ago .... gave the Kizzy HIGH marks on everything.
Rj Arizona
2010 Kizashi SLS AWD/Wifes

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