Yanfuwah wrote:It’s not just the immediate issue that’s annoying me. Suzuki has abdicated responsibility for this issue. No competent support in the region and no acknowledgement of the problem which seems to be reasonably common.
So if I get the repair done, then find out it’s not that, it’s something else related to the rat damage, what next?
Answer I came up with at the weekend was to buy a second hand Audi. I pick it up on Saturday.
You seem confused. First, you take it to people who don't seem to know how to diagnose things properly. However, in their defense, you claim that rats chewed wires in your car that caused other problems. Whether it's the steering lock issue or problems caused by rats, I don't see how you can hold a company that left the US market 5 years ago accountable. The steering lock issue is annoying but not a problem worthy of a recall as it doesn't affect safety.
Also, if you think you will have fewer issues with a second-hand Audi, oh man, are you in for a real shock. Best of luck.
So these people that that I took it to who don’t know how to diagnose things properly are the only local agent for Suzuki within 200 miles of where I live. Given that I have no other reliable outlet for this vehicle, don’t you think I have a right to be a bit annoyed at Suzuki?
You say it’s a well known problem, so presumably Suzuki is familiar with the fact that it’s a well known problem, yet they haven’t found it important enough to make this information available to its local agent? If that isn’t abdication of responsibility I honestly don’t know how to describe it.
Now take Audi for instance, they have a local dealer who sells guess what, Audis, and I’m buying the car from a dealer who includes end to end extended warranty for three years, at not much more than the cost of fixing this issue on the Suzuki (assuming it’s not something else that is). So I buy the Audi, I have the warranty and I change the vehicle for another one in three years.
All of those boxes are boxes that I can’t tick with the Suzuki, and as good a car as it has been for the past 5 years, I’m afraid it’s time to get rid of it. Today it’s (possibly) the steering lock, next month it could be something else entirely and the older the car gets, the more problems it’s likely to have. Time for a change.