Kizashi Warranty after 2013 - Update Dec 8 - My Kizashi Pics

[SamirD]

So I learned something about Suzuki warranties just now after getting off the phone with Ray Suzuki in Fox Lake, IL--the work has to be completed by the last day of warranty. This means that my wheels would have to be refinished in a hurry, and/or rear shock replaced in the same manner TODAY since I'm flying tomorrow. I may just bite the bullet and do the work on my own later on...

The service writer, Steve, has dealt with the paint issue as well as the rear shock TSB, but he has to get approval and find out about parts. The wheels will be refinished by LKQ/Keystone and NOT be brand new.

[bootymac]

Ugh, warranty work is such a hassle with a defunct company.

Are your rear shocks still functional? I'd try to buy the revised bump stop first if they can't get the work done.

As for the wheels, I think it's better that they're refinished instead of replaced, seeing how common it is for the factory finish to peel/pit.

Good luck and keep us posted

[SamirD]

Ugh, warranty work is such a hassle with a defunct company.

Are your rear shocks still functional? I'd try to buy the revised bump stop first if they can't get the work done.

As for the wheels, I think it's better that they're refinished instead of replaced, seeing how common it is for the factory finish to peel/pit.

Good luck and keep us posted

Warranty work sucks period--better to have no defects.

I'm sure the rear shock is functional, but I'm not sure if it's 'good'. It has a minor clunking noise when going over mild bumps (anywhere on the streets of MKE ). I haven't pushed the car hard enough to know if the body roll is normal or because of some sort of suspension issue.

I just took pictures and sent them to the service writer as per his request. He's going to forward them on and see what can be done. Luckily, I have the snow tires on the car, so I can just drop off the regular set and pick them up when I get back from my trip.

I'm not sure what will happen with the rear shock. I'm surprised he didn't tell me to come in and have them listen/check it first. But I guess the way I spoke (knowledgible) and knew the industry players that work on stuff (LKQ/Keystone) and how aftermarket is different than factory, I guess he worked with me as if I was a shop. It would be nice if he just bills out the two new revised supports and can just give them to me--that's my preference anyways since I want to do the work myself and get hands on with the rear suspension.

[bootymac]

It would be nice if he just bills out the two new revised supports and can just give them to me--that's my preference anyways since I want to do the work myself and get hands on with the rear suspension.

Yeah, that would be ideal for me too but I've read that the dealerships have to send the faulty parts to Suzuki to be reimbursed for warranty work.

[murcod]

So I learned something about Suzuki warranties just now after getting off the phone with Ray Suzuki in Fox Lake, IL--the work has to be completed by the last day of warranty.

That sucks. Ask nicely if the dealer can help you out with the situation, paperwork does get delayed sometimes .

PS: There aren't any consumer protection laws that you could use to persuade them?

[SamirD]

Yeah, that would be ideal for me too but I've read that the dealerships have to send the faulty parts to Suzuki to be reimbursed for warranty work.

Yep, and that makes sense, so I can't argue with it. On the upside, the replacement parts are only about $25/ea.

[SamirD]

That sucks. Ask nicely if the dealer can help you out with the situation, paperwork does get delayed sometimes .

PS: There aren't any consumer protection laws that you could use to persuade them?

They did help me out--everything has been covered under warranty including both rear shocks.